Participants :

Service advisors

Contents :

· The service advisor concept: Requirements, importance of the role for business success, self-analysis and motivation.

· Methods and background information in behavior analyses and behavioral change.

· Effect of own manner and appearance in customer contact.

· Team dynamics and personal ability to work in a team.

· Planning methods, personal goals, time and self-management.

· Willingness to learn / general knowledge.

· Information on vehicle market, after-sales market, and the importance of customer support for the brand image and CSI.

Duration:

5 Days.

Subject :

CSA Training, Module 1: Personality, Industry and Market