Text Box: Training Program 2012

Non Technical Training / Qualification Training

Text Box: Text Box:

Code : V0032F

Participants :

Service advisors

Contents :

· Fundamentals and scientific theory models for communication such as transaction analysis.

· Question and discussion techniques for efficient determination of needs and initial diagnosis.

· Practicing consultation and sales discussions.

· Getting to know the most important indicators for operative control of the service business.



5 Days.


Participants should have attended successfully Module 1 of CSA training.



Subject :

CSA Training, Module 2: Communication and Discussion Techniques