Text Box: Training Program 2012

Non Technical Training / Qualification Training

Text Box: Text Box:

Code : V0034F

Participants :

Service advisors

Contents :

· Basic knowledge and instruments of service marketing.

· Customer loyalty programs, service offers and how to stress their benefits to prospective buyers.

· Financing and leasing services.

· Parts and accessories.

· Personal customer support.

· Legal framework for the automotive trade and service business.

· Warranty law and operation insurance.

 

Duration:

5 Days.

Requirements:

Participants should have attended successfully Module 1, Module 2 and Module 3 of CSA training.

 

 

Subject :

CSA Training, Module 4: Service Marketing and Legal Fundamentals in Service